FREQUENTLY ASKED QUESTIONS
How do I make a reservation?
Please email, use our online reservation form or call us, and we will be happy to process your reservation or answer any question you have. We accept Visa, MasterCard, American Express and checks. We require a deposit of 50 percent of the total rental rate (excluding taxes). Please note that we cannot hold your reservation without a deposit. The remaining amount (including taxes) will be charged ten days before you check in, or if you prefer, you can mail a certified check or money order. We can also accept a standard check if it is received two weeks before check-in so that we can have time to process the funds. For returned checks, we charge a $15 check return fee. We cannot allow our guests to check in uxntil the full payment has been received. Once we receive your first payment, we will send you an insider’s guide to Berkeley Springs and cabin to help you enjoy your stay more. The guide has information on dining, spas, recreation, sample itnerary and more.
Phone Number: 1-800-283-7134
How can I check availability for a particular date?
Please check our online calendar system which is listed on the Rental Information section or call us at 1-800-283-7134 or email us using our online contact form or email@example.com. Emailing is the best way to reach us since we check that through out the day and check phone messages until after 7 p.m.
Are the cabins secluded?
Both Jack Russell’s Ridge and Retriever’s Retreat are secluded and have little car traffic. Both of those cabins are on 2.4 acres and are wooded. Both have decent size yards to play on.
Where are the cabins located in proximity to downtown Berkeley Springs?
Retriever’s Retreat is about 10 miles from downtown Berkeley Springs. But it’s very close to Cacapon State Park which is about 3 miles away. Jack Russell’s Ridge is about 3 miles from downtown Berkeley Springs.
Are the cabins close to each other?
Both Jack Russell’s Ridge and Retriever’s Retreat are on opposite sides of downtown Berkeley Springs. They are about 12 to 14 miles apart.
What are the difference between the two cabins?
Retriever’s Retreat is larger in size in terms of square feet and bedroom/bathrooms. Both have the same size lot (2.4 acres) and are equally private. Jack Russell’s Ridge does have a wrap around deck that is helpful to guests bringing pets.
How many bedrooms, bathrooms and type of beds in each cabin?
Retriever’s Retreat has 3 bedrooms and 2 full bathrooms. It has 2 queen beds and 2 twin beds. Jack Russell’s Ridge has 2 bedrooms and 1 full bathroom. It has 2 queen beds. The bathroom for both cabins are tub and shower combination.
I can’t climb stairs, is the main bedroom and bathroom on the main level?
Both Jack Russell’s Ridge and Retriever’s Retreat have a master bedroom and bathroom on the main level. There at the most two steps to get into each cabin.
Where can I see photos of the cabins?
You can view photos of each cabin by going to http://www.berkeleyspringsgetaways.com/category/rooms/ and clicking on “View Photo Gallery”.
Can I get to the cabin easily?
All of our rental properties are easy to get to since all the roads going to the cabins are state or county roads. Same applies to Winter time. All roads are state, county or community roads which are plowed.
Are the cabins accessible in the snow and will I need four-wheel drive?
The road crews do a wonderful job plowing and de-icing the roads during the winter. Therefore, both of our homes are accessible in the winter and do not require four-wheel drive. (We have been going up to Berkeley Springs for three winters now, and we do not own four-wheel drive cars.) We do have contracted persons to plow our driveways if there are more than three inches of snow. (Contractors will not plow without three inches of snow because this would damage their equipment.)
Once we reserve the cabin and put a deposit, do you provide any guides?
We have created a very informative 26 page cabin and Berkeley Springs PDF guide only available to guests for these cabins. The guide contains anything you need to know in terms of dining, spas, shopping, day trips, recreations (hiking, biking, horse riding, tennis, basketball, lake beach, paddle boats,etc), sample itinerary and much more. There are also other guides and brochures available at the cabins.
What are the check-in/out procedures?
You are welcome to enter the cabin after 4:00 p.m. on your arrival day, and we ask that you check out by 12 p.m. on your last day. Since we often only have four hours to prepare the cabins for the next guests, we kindly ask that you adhere to these times. Any late check outs after 12 p.m. will be asked to immediately depart and will be assessed a fee of $50 per hour.
There are times though (especially during the off-peak season) where early check-in/late check-out may be available. Please call/email 2 to 3 days prior to your check in date so we can confirm that we can accommodate your request.
To facilitate check-in, you will be given the lock-box code when we receive your final payment. Each rental is equipped with electronic deadbolt lockbox which facilitate guests to go in and out of the rental property
I’m arriving late (i.e. 11 p.m.), will I have problems checking in?
Since we use an electronic lockbox, you can check in anytime after 4 p.m without any issues. Though we do recommend to check in during day light when road signs are easier to see.
What is your pet policy?
We are pet lovers, and we welcome your dogs into our home; we allow up to two dogs for Retriever’s Retreat and Jack Russell’s Ridge Unfortunately, we do not allow cats in any of our properties. There is a one time $25 fee (plus taxes) per pet that will be added to the cost of your reservation.
Retriever’s Retreat and Jack Russell’s Ridge have ample yards for dogs to run, and we have tried to ensure that the homes are pet friendly. Please be mindful that these are our homes. We ask that if your pet is not properly house-trained, please do not bring your pet to our home.
- Guests will be charged for any damages caused by their pets.
- Pet owners must clean up after their pets, both indoors and outdoors.
- We do provide some dog toys, but we ask that you clean these if your pet uses them. We also have some pet bedding at each cabin. Please do not allow your pet to use the bedding intended for humans.
- Please do not allow your pets on the furniture.
- Please report any pet damages or problems.
- You will be charged an additional cleaning fee if you fail to clean up after your pet.
Is the cabins kid friendly?
The cabins are kid friendly. However, we do not plug up the electrical receptacles. If you have a young child, you can bring and add the electrical caps. However if caps are added to electrical receptacles, please remove them before you check out.
What happens if we need to check out early?
While we understand that emergencies happen, we are not available to provide refunds for early departures.
What is your cancellation policy?
We understand that your plans may change; however, we kindly ask that you notify us as soon as possible so that we can open our cabins for other guests.
Our cancellation policy is as follows:
o A 25 percent cancellation fee of the full rental rate will be charged for all cancellations made from the date of booking until four weeks before your check-in date.
o A 50 percent cancellation fee of the full rental rate will be charged for all cancellations made between five to 28 days before your check-in date.
o Any cancellations made less than five days before the check-in date will be charged the full rental rate.
o We cannot offer refunds or discounts for early departures.
May I reschedule a reservation rather than cancel?
In certain situations, we offer our guests the ability to transfer a reservation once. This service is offered for reservations that are rescheduled four weeks or more prior to check-in.
What items do we need to bring?
We do not supply food, beverages, and hygiene products (other than soap). Our cabins will also have a “starter kit” of toilet paper, paper towel, soap, and laundry detergent for your use. We recommend bringing extra toilet paper and/or paper towel if you have an extended stay or several people in your party. All beds have linens and we provide several towels as well. All rental properties have condiments like salt, pepper, sugar and several other seasons. We also started providing shampoo and conditioner.
All rentals have modern, stainless-steel/black kitchen appliances (stove, oven, refrigerator, microwave, and dishwasher). We provide approximately eight sets of dishes, glasses, and silverware. We also have plenty of pots, pans, bakeware, etc. for your convenience. We have tried our best to supply the cabins with just about everything else that you might need during your stay. If you have any concerns, please contact us before your check-in date, and we will do our best to accommodate your needs.
What type of television reception will I have?
Retriever’s Retreat and Jack Russell’s Ridge have High Definition Dish Network.
Network service with over 100 channels including the local ones. We also have XM available through the satellite service. You may experience limited reception due to weather conditions, and we cannot be held responsible for lack of satellite or cabin service if weather is the cause.
Do you offer internet service?
Retrievers Retreat and Jack Russell’s Ridge currently has free high speed internet with WiFi. For both cabins, you can either use the computer that is there or bring your own and use the WiFi. The computers at both cabins are using the latest Operating system Windows 10. Previous guests have used their laptops at several free wireless hotspots (coffee shops, etc) in Berkeley Springs. Berkeley Springs downtown has free wireless.
What type of entertainment do you have at the cabins?
Retriever’s Retreat has Wii (two controllers) and PS2 (two controllers) with several games. Retriever’s Retreat has a Blu-ray player and a game room as well.
Jack Russell Ridge has a DVD player, PS3 with several controllers and PS2/PS3 games.
All cabins have several Roku boxes with Netflix and Hulu Plus which streams over 10,000 of the latest movies and TV shows. Hulu Plus was upgraded so we now have Showtime channel. We have extensive amount of board games and video game consoles with games for both cabins.
Playstation 3, Wii games and Blu-Ray movies can be rented through the Redbox at the Dollar Store located at 1005 Valley Road Berkeley Springs, WV 25411.
I’m a coffee lover, do you have a coffee maker?
We have both drip coffee and Keurig coffee makers at both cabins. We have coffee grinder available at the cabins as well.
Is there phone service?
We provide limited local calling at each of our cabins. If you need to make a long-distance call, please bring a calling card or your cell phone. Please do not use any “10-10” type calling numbers; long-distance charges that occur during your stay will be billed to you.
How is the heat and air conditioning at the cabin?
Both cabins have baseboard heaters in every room in the house. There are also portable space heater available in the cabin if you need additional heat. For AC units, there are window units in living rooms and bedrooms.
Is there a washer and dryer?
Both cabins have full size washer and dryer.
Do you have grills and/or fire pits?
Retriever’s Retreat has a propane grill and fire pit. Jack Russell’s Ridge has a fire pit, propane and charcoal grill. We don’t provide charcoal so please buy charcoal if you wish to use the grill. The local Food Lion sells charcoal.
Propane is provided at both cabins. Should you run out propane during your stay, we usually have a spare on the property. If that is empty please call us and we will gladly provide you with a new tank. Or if you want, the propane can be replaced at the local Food Lion. We will reimburse the cost of the new tank.
There are state fire laws regarding the use of the fire pits, and we ask that you respect these laws: (1) Open fires are permitted from 4pm to dawn. (2) You are required to dampen the area around the fire ring before you begin your fire, and you must remain at the fire at all times. Do not leave the fire unattended at any time. (3) Please ensure that the fire is completely extinguished when done. (4) Please watch children and pets near open fires. (5) Please do not have open fires outside of the fire rings.
Do your cabins have a fireplace? Is wood supplied?
Retriever’s Retreat and Jack Russell’s Ridge has an electric fireplace. Jack Russell’s Ridge has a pellet stove but is not available for guest usage. Firewood for the firepit is not provided in either cabin. Firewood logs can be bought at the local Food Lion. Many guests have also used the surrounding backyard to get firewood for the fire pit.
Is smoking permitted in your home?
NO SMOKING IS ALLOWED!! A minimum cleaning charge of $500 will be applied if there is evidence of smoking inside or outside the cabin.
What do I do if I arrive and see something broken?
Please contact our 1800 number or send us an email with the issue. We have repairmen available to address the situation.
What do I do if I break something during our stay at a cabin?
Please contact us during or immediately after your stay about what was broken. At that time we will access the damage and see if it can be repair at a minimal cost. Or if we have to replace the broken item. Guests will be charged for any damages and replacement for item.
May I move the furniture?
Please do not move any furniture during your stay. Any damages to floors or walls will be charges accordingly.
What do I do if I forget something in a cabin when I leave?
Please call as soon or email as soon as you realize that you forgot something. If we find it, we are happy to ship it to you. You will only be charged for the shipping costs. Please note that we are not responsible for any items left in either of our cabins. We urge guests to check the entire cabin before checking out. We do have a lost and found on site but to return items could take time due to various factors.
What if someone becomes ill while staying in Berkeley Springs?|
Please dial 911 for any emergency. Also, we provide medical contact information at each cabin for non-emergencies. There is also vet information for your pets in case they become ill. The phone numbers are located on the last pages in the cabin and Berkeley Springs guide.
How is cell phone reception near your cabins?
Most people are able to get reception at our cabins; however, sometimes cell phone reception doesn’t get full bars..Typically, if you are on Route 522 (the main route through Berkeley Springs), you will be able to get service.
What if I get stuck at a cabin due to inclement weather?
This is highly unlikely since both cabins are located on roads that are well maintained during the winter. However, if you feel that you cannot safely leave the cabin, by all means, please put your safety first. Do not attempt to leave the cabin if you cannot safely drive home. Please contact us if you are not able to leave.
Can I bring an ATV?
ATV are not allowed on the properties.
How is the current weather in Berkeley Springs, WV?
We created a page which shows the weather for each month and also shows the current weather for the next 7 days. This can be seen in our weather page